Rebirth of the God-level Xueba

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[Rebirth God-level Scholar] Total serial post!

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In the age of fierce competition in banks, it is normal for bank staff to do a lot of work for big customers, helping with documents, cleaning, picking up children and serving the elderly... As far as the service of big customers is concerned, the overall service level of Bank of China is not as good as that of foreign countries. Banks can do it, but it would be unfair to say that China's banking industry will not serve people.

Even if the slogan "Customer is God" has not been shouted for a long time, so that many departments don't know how to provide good service, but the service of big customers is different. Everyone feels comfortable, and the number of big customers is small. If you really don't know how to deal with it, just be a leader.

Where the leadership has focused on serving for 5,000 years, as long as the understanding is changed, the service ability will naturally be improved.

Although it was the first time for Xiao Chen to perform a task for a major client, after the director's in-depth teaching, the expressions, postures and movements Xiao Chen now poses are very appropriate.

The waist leaning 10 degrees forward, the arms stretched 15 centimeters forward, the hot breakfast and the enthusiastic expression, all come from Xiao Chen’s experience when he first entered the bank—providing hot water for each office and cleaning the bank lobby , Clean the table, buy breakfast... As long as you are Lei Feng, the leader is the people, you are anxious about the people's urgency, think about the people's thoughts, and the spirit of service will naturally come out.

In the past few days, Xiao Chen learned about Yang Rui's preferences from the side. When he found out that Yang Rui went to eat fried dough sticks and soy milk when he finished running early, and only ate at the cafeteria when he was in a hurry, he immediately seized the opportunity.

A bowl of soy milk and three deep-fried dough sticks can't be called a bribe, and it doesn't cost much, but it brings a lot of satisfaction and goodwill.

Xiao Chen is self-taught and believes that big customers are not short of money, and they don’t ask bank service staff to give much material gifts, so even if gifts are useful, they are not cost-effective. It is even more impossible for the bank to come up with gifts enough to impress big customers from the poor office funds.

But on the other side of the material, the big customers themselves have a strong ability to make money, which makes their own time valuable. Saving the time of the big customers will naturally make the big customers feel super value.

Yang Rui stopped as Xiao Chen expected, sniffed his nose, and said, "The one at the corner?"

"Yes, you smelled it?" Xiao Chen smiled and handed out fried dough sticks and soy milk.

The soy milk was served in a canning glass, wrapped in newspaper. The fritters are cut off with only one head sticking out.

Yang Rui asked: "We don't know each other, do we?"

"I know you, but you don't know me. You are an important customer of our bank. Let me introduce myself. My name is Chen Yi, and I work at the Tsinghua branch of the People's Bank of China. You often come to our counter to do business recently. This is why I am here. Contact the customer, I bought fried dough sticks and soy milk along the way." Chen Yi was a little nervous, and looked up at Yang Rui.

Yang Rui looked at Chen Yi seriously,

This was the most salesperson he had ever met in the 1980s.

When he was a graduate student, Yang Rui occasionally came into contact with sales. They either came to the laboratory to sell products, such as small ones such as disposable gloves, and large ones such as fume hoods. However, Yang Rui did not have the authority to purchase products back then, and his expenses were at best to buy some office supplies and take a taxi by the way.

After starting his business, he sold more teaching supplies, especially textbooks, to Yang Rui. During that time, Yang Rui could see new tutorials almost every day. It was amazing how there were so many questions in the world. However, the thinking of entrepreneurs is different from that of migrant workers. In the days when money is flowing every day, Yang Rui’s principle of choosing products has never been the enthusiasm and speech skills of salespeople.

But on this peaceful morning, Yang Rui didn't worry about the enthusiasm and speaking skills of the salesman anymore.

"I'm not welcome." Yang Rui was really hungry. He took the fried dough sticks and soy milk from Xiao Chen, and gave him fifty cents back, saying, "I'll take the favor, you keep the money, and the rest is counted as errand expenses."

"No, no." Xiao Chen quickly retracted his hand as if it had been scalded.

"Don't push me around here, just take it if you tell me." Yang Rui's tone was commanding, so as not to become a performer rushing to give money.

Seeing that Yang Rui had opened the bag and bit the fried dough sticks, Xiao Chen could only put the money away hesitantly, and then asked with a smile, "How did you guess that it was sold at the breakfast shop around the corner? I don't seem to see any difference."

"The oil in their house lasts a long time."

"what?"

Yang Rui sat in front of the curb, ate deep-fried dough sticks and drank soy milk, and said with a satisfied smile, "you can't use new oil to make deep-fried dough sticks. If you make new oil, you have to use old oil. It's the oil used that day, and it's used up in the afternoon, unlike private shops, where the oil has nowhere to go, so they use it over and over again, and add more when it's missing. It's like chicken soup, and the deep-fried dough sticks are delicious. "

After taking a sip of soy milk, Yang Rui said again: "I'm used to eating fritters made with old oil, but I can't get used to fritters made with new oil..."

Xiao Chen felt that Yang Rui was hinting at something, but he tried his best to think about it, but he couldn't figure out what Yang Rui was hinting at.

"It's over, thank you very much." Yang Rui rolled up the bag, threw it in the trash can, smiled and left.

Xiao Chen is in a hurry, is this a waste of time?

He wanted to chat, but he didn't know what to talk about, so he used his brain again, and he chased after two steps, whispering: "Mr. Yang, a client of our firm, someone wants to sell stamps, are you interested?"

"What stamp?"

"It should be quite rare." In the past few days, Xiao Chen has never had contact with stamp collectors, so he can only believe that the director of his branch office can find such a human being.

Yang Rui thought about it for a while and said, "You have to tell me what stamps you have first, and then the price will be determined."

In the 1980s, the stamp market was booming, and there were many people making money, but it was not just by entering the market. Similar to the stock market, in this market, it seems that Xinyou is the most profitable. Buy it and sell it, and you can make a profit of more than 20% in a blink of an eye. Short-term also seems to be a means of getting rich overnight. Many people start from The capital of a few hundred yuan has gradually reached tens of thousands of yuan.

However, the short-term pressure and risk are equally huge, and it does not fit Yang Rui's time allocation. Therefore, he always buys some stamps that can appreciate in value in the long term, and is prepared to wait a few years. When the stamp market is at its hottest, he will sell them all go.

However, the safest stamps are always popular and scarce varieties, such as monkey stamps or national mountains and rivers, which have a lot of appreciation and great potential, and are easy to sell. It's not easy to buy, and if someone introduces you to collect some, it won't waste your time.

Xiao Chen bit the bullet and agreed, and went back to tell the director.

The director repeatedly praised him, and said at the following party: "Comrade Xiao Chen's performance is very good, active, active, and the effect is outstanding..."

Hao Yu was not convinced. This was originally her client. Although she didn't catch it, she didn't want others to be appreciated for it. She is young and beautiful, and she always wanted to say something, so she deliberately said: "Now we have promised Yang Rui that we will sell him stamps, and they must be rare stamps. We are a bank, not a post office. How can we have stamps?"

"You don't need to worry about stamps. Who doesn't have stamps in today's Forty-Nine City? Besides, it's not about sending stamps to him. The meaning of selling is to give money. We just sign the line, whether it's successful or not. That's fine." The director didn't take this as a problem.

Hao Yu was even more unconvinced: "What if you don't succeed?"

"If you don't succeed, you can introduce it again. He likes stamps. If you don't succeed in one transaction, you can do it twice. There is a saying that goodness cannot be achieved in transactions. We don't seek transactions, but justice. Here, I also Praise Xiao Chen, why do you say he performed well this time, because he managed to keep his tail. Xiao Chen, tomorrow I will go out in person to find the stamps. You can go to Peking University and find a phone number. Once I find the stamps, I will call Tell you the number of varieties and the approximate price, you remember it, go to Yang Rui immediately, don't waste time, try to give the other party a positive impression." The director is like a commanding general, and said: "Everyone can also be in If you ask in the circle of friends, they say that our bank has big customers who are willing to buy stamps at a high price, and anyone who is willing to contact them can come, and don’t forget to sell national bonds.”

All the people in the sub-office agreed with a loud bang, and their morale was high.

The next day, the director found someone willing to sell stamps as promised.

In Beijing in 1984, there was no meaningful investment, foreign exchange was controlled, gold was scarce, real estate was still a thing of the past, and stocks were still brewing silently, only stamps, which grew wildly like weeds growing outside the fence .

Perhaps it is because of the cultural attributes of stamps, perhaps because of the common interests of the Ministry of Post, or perhaps because of careful observation at the beginning of the reform and opening up. All in all, in China in 1984, the most financial investment product was stamps. Remote areas may still be a pool of stagnant water, but in some parts of Beijing, the pool is already so active that it is almost boiling.

In this capital-intensive market, investors have gradually replaced the status of enthusiasts. Buying stamps at high prices is naturally a good gimmick.

Chen Yi waited in front of the phone for a long time, and finally got a call from the director. He wrote down the number of names and the price, pushed his bicycle and rushed to Peking University, and then went to the classroom according to the class schedule that he had asked earlier.

The get out of class bell rings.

Chen Yi stared at the students who came out, and when they were all gone, they didn't see Yang Rui.

"Student, classmate, please wait, is Yang Rui from your class?" Chen Yi asked anxiously after catching up with the last crowd.

"It's in our class. I'm the monitor, Liu Anping. What's the matter?" The monitor stood still, with a formal tone.

Surrounding him were the small class cadres who had a class meeting, forming a semicircle and looking at Chen Yi.

"Oh, I'm looking for him for something, where can I find Yang Rui?" Chen Yi couldn't figure out the way.

"What's the matter, we can pass it on for you. Comrade, which unit are you from?" Geng Jian, a probationary party member, no longer wears coarse clothes, but he has gained more aura after experience.

"I'm from the People's Bank of China." Chen Yi gave his name and asked, "Where can I find Yang Rui?"

"Yang Rui may have gone to the laboratory, but he usually comes when there is an advanced mathematics class in the evening." The class monitor said, and then said: "But I can't be sure. Yang Rui has less class time recently, probably because of scientific research. task application."

"High math? I see, thank you." Chen Yi turned around and wanted to leave.

"This comrade." Geng Jian blocked him and said, "Yang Rui is a student of the biology department. How did he have a relationship with the People's Bank of China? Did he do something wrong?"

Whenever he heard him speak, Bai Ling was not happy, and immediately said: "Geng Jian, what do you mean? I can't see my classmates doing well, can there be bad things?"

"It's nothing interesting. The Public Security Bureau doesn't look for good people, and the bank doesn't look for students either." Geng Jian imitated the tone of a village ruffian, leaving Bai Ling, who couldn't understand him, helpless.

Chen Yi was nervous for a while, fearing that he would be caught in a catastrophe, he said in a hurry: "It's a good thing. In order to support the country's construction, classmate Yang Rui bought national debt at my branch office. I'm here to deliver the letter."

He blurred the amount of the national debt, as everyone imagined.

In his heart, Chen Yi also hoped that Yang Rui would go to the branch office to buy a little national debt after hearing the news, even if it was to lie.

Of course, if Yang Rui doesn't buy it, he can't do anything, as long as he tells the story first.

"Buying national debt is a good thing, right?" Bai Ling cheered up, and glanced at Geng Jian in protest.

Chen Yi said seriously: "Of course, it is a great thing to buy treasury bonds to support national construction. Our country is still very backward, and it is time to concentrate on construction. Every person in the country buys one cent of treasury bonds, and the country can have 1,000 yuan. Ten thousand yuan of construction funds, this is an extremely important matter..."

"To support national construction, you should donate." Geng Jian muttered dissatisfiedly.

Chen Yi was taken aback. If this word got out, Yang Rui would misunderstand it, and the whole sub-office would be in vain. The director probably could peel him off.

"Student, you are wrong." Chen Yi concentrated his energy and retorted: "As an ordinary person, what we should do is to be strict with ourselves and be more lenient than others. The motherland is still recuperating, and the people are also recuperating. You can't Forcing everyone to donate money to improve their lives to the country, isn’t that the Kuomintang reactionaries? It’s normal for families and individuals with surplus money to have some savings for emergencies. The money is useful to them, but if they don’t use it temporarily, they can use it It is used to buy national bonds, maintain and increase the value, and at the same time support national construction without affecting personal life. It is a double-winner. On the contrary, if according to your classmate, everyone donates the emergency money to the country, then wait until there is an emergency What should we do when we need money? Should we ask the country again? One billion people across the country do this, and we bank employees don’t have to do other jobs..."

"Some people work honestly, get legal rewards for their intelligence and physical strength, and don't forget to support the country and contribute to the construction of the motherland. Some people... only talk empty words." Bai Ling snorted, and said: "I know , you must be thinking, anyway, I have no money, so let other people support the country's construction, and when I use the money, I can still ask the country for it, right?"

"Nonsense!" Geng Jian blushed and smoked angrily: "You are not the roundworm in my stomach, you know what a fart!"

Bai Ling was even tougher, and replied: "Fortunately, I am not the roundworm in your stomach. If I were the roundworm in your stomach, I would support you even if I fart. Otherwise, you would not even be willing to fart."

Liu Anping and everyone turned their faces away, so as not to be seen by Geng Jian who couldn't help smiling.